New Zealand CIO of the Year
Iain Gauld, CIO, Contact
Iain Gauld, CIO of Contact Energy, was responsible for developing an enterprise architecture roadmap underpinning customer business strategy. The roadmap entailed five work streams: cloud solutions, data governance, analytics, process optimisation and digital experience. The roadmap considered Contact's need for foundations of a platform offering agility and flexibility. The new technology architecture allowed Contact to continue leveraging old systems whilst creating new digital solutions for customers and stakeholders as needs arose. Through the roadmap initiative, more than $13 million in annual OPEX reduction has been realised.
Mandy Simpson, Chief Digital Officer, Z Energy
Z Energy’s first Chief Digital Officer, Mandy Simpson developed an IT strategy to integrate digital across both the company’s way of internal operations and the customer experience it delivers. While Z Energy is an energy company primarily delivering fuel at a retail level, it aims to adapt and deliver to changing customer demands.
As a leader, Simpson is a proponent of flexibility and agility. Simpson has a strong focus on development of staff in order to empower them to make decisions for themselves in line with team goals. To better support her team, she initiated a restructure, bringing the workforce from mostly contractors to mostly permanent staff. This allowed Z Energy to invest more into its people and develop their strengths over time. Doing this also increased agility within the company, allowing it to handle the COVID-19 crisis with ease. This enabled Z Energy’s entire corporate branch to shift to remote working with minimal disruption to company operations.
Mark Denvir, Director ICT, Auckland Council
Mark Denvir is the Director of ICT at Auckland Council, where he drove the investment in cloud-based infrastructure and building of a scalable technology platform. These investments enabled resiliency through the unprecedented circumstances of the COVID-19 lockdown. Denvir ensured the Council remained connected to communities and services online and engaged during this period of extreme uncertainty. This technological transformation also delivers significant annual savings to the Council's ICT costs.
Denvir's influencing skills have helped unblock fixed mindsets and build cooperative relationship between the ICT and business teams. This helps drive the Council's operation model from reactive, complex, and process heavy, to streamlined and virtually enabled. This empowers the Council to serve its communities and engage its citizens more effectively, especially during a crisis.
Sally Copland, General Manager Digital, Countdown
Sally Copland is the General Manager – Digital at Countdown. Copland saw the importance of setting the strategic priority of becoming a leading digital retailer. She created CountdownX, the supermarket's digital and data driven portfolio, by bringing eCommerce, loyalty, direct marketing, and IT together, and significantly bolstered internal digital technology capabilities. By showing the digital strategy's alignment and benefits for the broader Woolworths Group and being clear on resourcing and investment requirements, the initiative gained support from higher management of the Woolworths Group.
The CountdownX team is central to the retailer's strategy and were a critical element of Countdown’s swift response to the COVID-19 challenges, and its revamped Countdown app offers a personalised shopping experience and keeps customers engaged. Under Copland's leadership, Countdown's online business has grown to 11% of total sales and is now one of the largest grocery retail sites in New Zealand.
Stella Ward, Chief Digital Officer, Canterbury District Health Board and West Coast District Heath Board
Chief Digital Officer Stella Ward has effectively linked Canterbury DHB’s ICT Strategy with its operational direction. She has helped implement one of the most complex digital transformation programmes in the South Island, which includes the delivery of digital hospital solutions and large-scale application deployments across clinical, care delivery, finance and human capital functions. This has seen an increase in efficiency and business outcomes, benefitting all staff and the 600,000 people in the Canterbury region. These strategic technology investments helped the DHB to resiliently and efficiently respond to the Canterbury earthquakes, Christchurch Mosque Attacks ,and COVID-19 crises.
Emerging ICT Leader of the Year
Chris Marsh, Group Infrastructure Manager, Freightways
Margaret Harris, Chief Information Officer, ContainerCo
Mo Chalabi, Digital Consultant, Beca
Business Transformation through Digital and IT
New Zealand Inland Revenue
Community Tech Champions
Manaaki powered by Indigo
Pam Fergusson Trust
Te Reo Irirangi o Te Hiku o Te Ika
Best ICT Team Culture
Counties Manukau Health
Stats NZ Tatauranga Aotearoa
Sustainability through Technology
Genesis Energy is New Zealand’s largest energy retailer. Recognising the important role, they play in ensuring a sustainable future, they have already implemented environmental initiatives and commitments, as well as generating energy from a range of thermal and renewable sources. Their commitment to a low carbon generating future remains strong, and they have recognised that customers are looking for their energy provider to help them with sustainability initiatives.
From their Digital and Sustainability teams, Genesis Energy launched Eco Tracker - helping customers to reduce their carbon emissions from electricity usage by displaying household specific information related to emissions. The Tracker displays carbon emissions levels from energy generation sources across New Zealand in real-time, carbon emission forecasts for the week showing the highest and lowest levels and reveals the carbon impact of an individual household’s consumption. Using real-time data and forecasts to show consumers their emissions, makes the invisible emissions from electricity usage, visible. Available within the Energy IQ app and website, Eco Tracker enables customers to make more informed decisions around their personal energy usage encouraging a more climate conscious approach to energy usage.
Southern Cross Health Society
Southern Cross Health Society has grown to become New Zealand’s largest health insurer with over 880,000 members. They are committed to advancing the health and wellbeing of New Zealanders, ensuring access to quality care and services whilst remaining affordable. As a not-for-profit, their commitment to their members is paramount, with every cent they earn going back into supporting the health and wellbeing of New Zealanders.
Changing customer demands have influenced how Southern Cross Health Society respond and communicate to their customers. Developing digital strategies and platforms has allowed them to enhance customer engagement and communication. Southern Cross Health Society ensured their members were at the forefront of their COVID-19 response, and as part of their $50million pledge, they provided customers with percentage based premium credits and froze policies for customers who lost work. Utilising their detailed digital strategy, they were able to quickly respond to the crisis and helped to maintain strong customer relationships.
Tonkin & Taylor
Tonkin + Taylor are a leading Environmental and Engineering Consultancy providing services throughout New Zealand, Australia, and the wider Asia Pacific region. With a key focus on sustainability, Tonkin + Taylor are investing in emerging technologies for their projects to not just be innovative, but also act as tools to be used for other projects.
For their latest project, Tonkin + Taylor have created a GIS-based Catchment Risk Assessment Tool assisting in the identification of potential sources of contamination in public water supplies. Utilising GIS technology makes the risk identification process faster and more responsive. This enables the Catchment Risk Assessment Tool to capture the sources of contamination as they emerge, providing councils, CCOs, and other water suppliers with an almost real-time view of the risks. Moving to an automotive solution has allowed water suppliers to move from a reactive to a proactive risk management process.
New Zealand energy company Z Energy is a leading retail fuel provider. They aim to be a future-fit company prepared to adapt and deliver on customer experience and solve what matters for a moving world. As fossil fuels contribute to climate change, Z Energy is aware of their impact and are currently investing in biofuels, car-sharing and electricity initiatives. Consumers are increasingly looking for solutions giving them the ability to take action on climate change, and Z Energy is helping to enable this through their initiatives.
For their latest project, Z Energy created Carbon Count, as a way for customers to see the emissions and impact of each fuel purchase. Accessed through their Z App, they are then able to pay to offset these emissions through the protection of local permanent forests. Not just for purchases from Z Energy, users are able to manually enter the litres purchased at any fuel retailer and offset them, creating an easy, user focused solution to an industry wide climate issue.